Refund and Order Cancellation Policy

Thanks for shopping at Colima Shop

If you are not entirely satisfied with your purchase, we’re here to help!

Order Changes and Cancellation

We aim to please our customers by fulfilling and shipping orders same day, therefore; you must contact us within 4 hours of placing  your order to cancel or make any changes (sales items are not subject to cancel). Any time beyond that, your order will already be processed, prepared for shipping, and order changes or cancellations cannot be made.

Returns

Please contact our support team within 15 calendar days from the date you receive your order to obtain a Return Authorization.

To be eligible for a return, your item(s) must be unused in the same condition that you received it and be in the original packing.

Your item must be sent back to us with a copy of your original receipt and the Return Authorization Form that is provided to you by our support team.

Damaged /Missing Items

If for some reason your order arrived damaged, unusable or missing items, we will be happy to provide you with a replacement. Please contact our support team to make Damaged/Missing Item Claim.

"My tracking information says delivered but didn't receive it yet."

If we've confirmed with the post office and shipping carrier that the item has been delivered with a specific date, time and location. We are not responsible for missing items.

If our shipping carrier or postal office cannot confirm the item was delivered. You need to contact us and report it, we will make the arrangements to send you another one.

If the package was delivered to the exact same address  the buyer filled up and it was wrong, we won't be able to respond for that. So please double check the shipping address you filled in your shopping cart.

Please contact us for more details so we can find out the best solution for you.

Refunds

Once we receive your item(s) in the condition and manner stated above, we will process your refund immediately and notify you at that time.

We will initiate a refund to the payment method used to make your purchase. Once the credit is processed, it will generally reflect in your payment account within 7-10 days, depending on your card issuer’s policies.

Shipping

 You will be responsible for paying for your own shipping cost for returning your item. Shipping cost are non-refundable.  If you receive a refund, the cost of return shipping will be deducted from your refund.

Sale Items:
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. or canceled

Contact us

If you have any questions on how to return your item to us, contact us at [email protected]