FAQs

How long will my order take to arrive?

Orders are processed and prepared to be shipped within 3-5 business days. Delivery times may take 2-6 weeks from the time of purchase to ship your order worldwide. Please allow up to 2-6 weeks for delivery as most of our products are on high demand.

How does shipping work?

Colimashop works with global merchants and handmade artisans in order to provide you the best prices and the most awesome products. This means that your order is shipped from all over the world.

Because we ship directly from our partners in these countries, your item may take 2-6 weeks to arrive. If you buy different items it is probably you will receive more than one package. 

Please do not worry if it does not show up immediately. And yes, we do provided tracking number. 

How can I return an item?

We refer you to our Return Policy HERE. If you need further assistance, please send us an email at [email protected]

How long will it take for you to reply to my message?

We do our best to respond to inquiries within 1-2 hours, but please allow up to 24 hrs -- especially on weekends or holidays.

Coupons

All Coupons need to be approved from our support team via email to be apply.